Public reply is a Pro feature. Pro members can reply once per review, max 2000 characters. The reply appears below the review on your public profile.
Tips:
- Stay professional — you're writing for future clients, not the reviewer
- Acknowledge specific points the review made
- Don't argue or get defensive — clients reading this are evaluating you
- If a review is factually wrong, request a dispute (see "How do I dispute a review?")
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