We don't use passwords. Every sign-in is one of:
- A magic link sent to your registered email
- Your linked OAuth account (LinkedIn, GitHub)
If you've lost access to your email AND your OAuth accounts aren't linked either, contact support@lancerank.com from any email address you have access to. Tell us:
- Your LanceRank profile URL
- Why you can't reach the original email (closed inbox, lost recovery, etc.)
- What new email you'd like to use going forward
We'll verify ownership manually — typically via an invoice from your subscription, a Stripe Identity record, or a fresh ID upload — and then issue access to the new email. This usually takes 24-48 hours because a real human reviews each request.
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